Adding Tickets

Ticketing ››
Parent Previous Next

1. Select Ticketing  from top menu, Manage Tickets panel will open with list of ticket.

2. For the first time any posted ticket is assign to super-admin, then you may

Assign Ticket: admin can assign ticket to other admin for one time, will not able to reassign ticket again.

Transfer Ticket: Admin be able to transfer ticket from first assign admin to other admin.

Add Ticket: Admin be able to add ticket from admin panel

3. To Add Ticket : Enter subject, Customer Email, Select Company, Department, Product, Priority from drop down, Enter Query and Upload files.

Upload Settings (Allowed Files, Max No Of Upload), Showing progress bar of uploading process

Click on add ticket

Created with the Personal Edition of HelpNDoc: iPhone web sites made easy