B1ST allows a customer to send his inquiry to the proper department, whether it is the sales, support, billing, affiliation, participation, or whatever department you define in the admin panel.
- Select Department from Main menu. Manage Departments window will open with existing departments list if any.
- Click Add Department button to add new department. Add Department form will open. Set department name [should be unique] then click on add button, “Department added successfully” notification will display at header to confirm the addition.
- You can use delete icon to delete a department (only if has no associated tickets at all).
- You can use edit icon to rename a department’s name (Duplicate Entry not possible).
- You can activate/deactivate a department any time by clicking Active-Inactive button. When a department is active it will appear in department list and be available to select; on the other hand when a department is inactive it will not be listed, and thus could not be selected.
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