B1ST allows a customer to send his inquiry to the proper product department support team; thus, if you have multiple products, each message will be sent to the proper department.
- Select Product from Main menu. Manage Products window will open with existing products list if any.
- Click Add Product button to add new product. Add Product form will open. Set product name [should be unique] then click on add button, “Product added successfully” notification will display at header to confirm the addition.
- You can use delete icon to delete a product (only if has no associated tickets at all).
- You can use edit icon to rename a product's name (Duplicate Entry not possible).
- You can activate/deactivate a product any time by clicking Active-Inactive button. When a product is active it will appear in product list and be available to select; on the other hand when a product is inactive it will not be listed, and thus could not be selected.
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