- In message board, FAQs can pop-up to select an answer and insert it immediately as Reply to the ticket, which we refer to as Canned Messages.
- Select Tickets form Ticketing top menu to view all tickets, then view any ticket you want to reply to by clicking Edit icon. Reply page will open.
- Click Answer from FAQ pop up page will open with all the FAQs associated to the product related to that ticket.
- Select answer you want use as fast reply then click insert.
- Answer will be inserted on to the reply window.
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