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B1ST: A Premium Ticketing System from EgyFirst Software on Vimeo.

Either small or medium company you own but your search for the ideal PHP Ticketing System has come to an end. B1st bears all in one ticketing solution to help you meet your changing needs. We offer you the control, privacy, protection, and flexibility that you and your company desire and deserve. It can be integrated seamless with any HTML , PHP or ASP websites in addition to major CMS platforms such as WordPress, Joomla, Drupal and Prestshop. B1ST is not only easy-to-use but also B1ST is constantly developing every day to help clients to meet their changing needs over time.

Seamless Integration from EgyFirst Software on Vimeo.

Frontend of B1ST can be integrated seamless any HTML , PHP or ASP websites in addition to major CMS platforms such as WordPress, Joomla, Drupal and Prestshop. All you need to do is to integrate frontend URL as iframe

Playing with Tickets from EgyFirst Software on Vimeo.

Multiple Company Profiles
=====================

B1ST allows you to create multiple companies’ profiles in a single install and maintain them from one place.

Multiple Divisions & Departments
===========================

B1ST allows a customer to send his inquiry to the proper product department whether it is the sales, support, billing, affiliation, participation, or whatever department you define in the admin panel.

Multiple Products
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B1ST allows a customer to send his inquiry to the proper product department’ support team; thus, if you have multiple products, each message will be sent to the proper department.

Elegant Message Board
===================

B1st Message board has an easy to use interface, which shows a message meta-data, enables admin to control message by replying to it, closing the issue, or even deleting it.

Adding Basics from EgyFirst Software on Vimeo.

Multiple Company Profiles
=====================

B1ST allows you to create multiple companies’ profiles in a single install and maintain them from one place.

Multiple Divisions & Departments
===========================

B1ST allows a customer to send his inquiry to the proper product department whether it is the sales, support, billing, affiliation, participation, or whatever department you define in the admin panel.

Multiple Products
==============

B1ST allows a customer to send his inquiry to the proper product department’ support team; thus, if you have multiple products, each message will be sent to the proper department.

Elegant Message Board
===================

B1st Message board has an easy to use interface, which shows a message meta-data, enables admin to control message by replying to it, closing the issue, or even deleting it.

Elastic Ticket Priority
=================

B1ST gives you the ability to add ticket priority as desired. For example, you may name it (Urgent, High, Normal & Low). You may set it only to less priorities or increase it to whatever you like.

Messages Filter, Search & Targeting from EgyFirst Software on Vimeo.

From a frontend perspective, messages can be delivered to special divisions and special products with a specific priority.

On the other hand, from a backend perspective, messages can be filtered by divisions, products, and priorities; even more, they can be searched by email and ticket number.

Mobile Verification from EgyFirst Software on Vimeo.

The most selling feature in B1ST ticketing system is that it allows you to make sure the users enter a valid mobile numbers where you call back anytime. user will receive a missed call from Cognalys.com. he should enter the last five digits of calling number to validate its mobile number. If he provided wrong last five digits of calling number he will be prevented from registrations.

Chat System from EgyFirst Software on Vimeo.

B1ST allows you as admin to chat with your online customers and to post any chat session as new ticket that may take further attention and investigation. On the other hand, customers can target a chat department (Admin) and chat with it. Status of availability of departments (admins) is based on if they are loging to the system or not. That is a great advantage that help customers to know if someone can be in help at the moment or not.

Safety & Security from EgyFirst Software on Vimeo.

Strict Spam Detection & Prevention
============================
B1ST prevents spam by using 2 layers of authentication.

The first prevention layer by enabling reCAPTCHA to stop bot messages.
The second layer by integrating A.kis.met, the best-automated spam killer that actually gets better as it learns.

Malware & Virus Protection
=====================
B1ST makes use of OPSWAT Metascan API to scan any files attached to customers’ messages; thus ensuring it is clean and not infected by any virus or malware that may damage your server security. It also allows auto multi scanning facilities using more than 40 engines.

Auto Database Backup & Restore
===========================
Rest assure that you can restore your data back in case you faced any suddenly data loss. B1ST allows you to generate backup of your messages database on a period-basis, as many as you wish to. These backups can be restored later easily with a push of a button.

Privileges & Roles from EgyFirst Software on Vimeo.

B1ST allows you to set up multiple admin roles on same domain and same installation. You can authorize who can view, reply, close, delete messages or else as authorized. For example, you can authorize who can close or delete messages, while allowing someone else to only close them, or you may not authorize him to close or delete messages, but just to reply to them.

Messages Statics & Monitoring from EgyFirst Software on Vimeo.

B1ST gives you clear insight about your messages breakdown according to a message’s state, and its priority. In addition, a breakdown over products, department and companies provided. Finally, monitor your messages rating & its response time; thus, you can measure your customers’ satisfaction.

Modules Configuration from EgyFirst Software on Vimeo.

all premium modules can be switched on & off per your needs. additionally, a perfect settings page is provided to allow you customize your needs.

Customization (Themes & Locale languages) from EgyFirst Software on Vimeo.

Multiple Styles & Themes
====================

B1ST is fully customized. comes with 8 built-in styles for your frontend & backend in addition to the capability to create any new styles of yours with no limit. Even, you can set a style color for your fronend while set different style for the backend

Multiple Locale Language Files
=========================

B1ST comes with 6 built-in languages English, French, Arabic, German, Spanish & Indian. You can edit or add your locale per your needs. Even more you can set a language (e.g. English) for backend while set another one (e.g. Arabic) for frontend.

Integrated FAQ & Knowledgebase System from EgyFirst Software on Vimeo.

Integrated Knowledge base System
============================

B1ST adds as many technical topics on a product-basis. Each group of topics is associated with one category; thus, you can show help on topic basis rather than product basis. For example, all configuration topics for all products appear under the same category.

Integrated FAQ System
===================

B1ST adds as many frequently asked questions on a product-basis. These FAQs cab be used later for fast reply using the ingrated canned-messages system.