Either small or medium company you own but your search for the ideal PHP Ticketing System has come to an end. B1st bears all in one ticketing solution to help you meet your changing needs. We offer you the control, privacy, protection, and flexibility that you and your company desire and deserve. It can be integrated seamless with any HTML , PHP or ASP websites in addition to major CMS platforms such as WordPress, Joomla, Drupal and Prestshop. B1ST is not only easy-to-use but also B1ST is constantly developing every day to help clients to meet their changing needs over time.
Frontend of B1ST can be integrated seamless any HTML , PHP or ASP websites in addition to major CMS platforms such as WordPress, Joomla, Drupal and Prestshop. All you need to do is to integrate frontend URL as iframe
The most selling feature in B1ST ticketing system is that it allows you to make sure the users enter a valid mobile numbers where you call back anytime. user will receive a missed call from Cognalys.com. he should enter the last five digits of calling number to validate its mobile number. If he provided wrong last five digits of calling number he will be prevented from registrations.
B1ST allows you as admin to chat with your online customers and to post any chat session as new ticket that may take further attention and investigation. On the other hand, customers can target a chat department (Admin) and chat with it. Status of availability of departments (admins) is based on if they are loging to the system or not. That is a great advantage that help customers to know if someone can be in help at the moment or not.
Strict Spam Detection & Prevention ============================ B1ST prevents spam by using 2 layers of authentication.
The first prevention layer by enabling reCAPTCHA to stop bot messages. The second layer by integrating A.kis.met, the best-automated spam killer that actually gets better as it learns.
Malware & Virus Protection ===================== B1ST makes use of OPSWAT Metascan API to scan any files attached to customers’ messages; thus ensuring it is clean and not infected by any virus or malware that may damage your server security. It also allows auto multi scanning facilities using more than 40 engines.
Auto Database Backup & Restore =========================== Rest assure that you can restore your data back in case you faced any suddenly data loss. B1ST allows you to generate backup of your messages database on a period-basis, as many as you wish to. These backups can be restored later easily with a push of a button.
B1ST allows you to set up multiple admin roles on same domain and same installation. You can authorize who can view, reply, close, delete messages or else as authorized. For example, you can authorize who can close or delete messages, while allowing someone else to only close them, or you may not authorize him to close or delete messages, but just to reply to them.
B1ST gives you clear insight about your messages breakdown according to a message’s state, and its priority. In addition, a breakdown over products, department and companies provided. Finally, monitor your messages rating & its response time; thus, you can measure your customers’ satisfaction.
B1ST is fully customized. comes with 8 built-in styles for your frontend & backend in addition to the capability to create any new styles of yours with no limit. Even, you can set a style color for your fronend while set different style for the backend
Multiple Locale Language Files =========================
B1ST comes with 6 built-in languages English, French, Arabic, German, Spanish & Indian. You can edit or add your locale per your needs. Even more you can set a language (e.g. English) for backend while set another one (e.g. Arabic) for frontend.
Integrated Knowledge base System ============================
B1ST adds as many technical topics on a product-basis. Each group of topics is associated with one category; thus, you can show help on topic basis rather than product basis. For example, all configuration topics for all products appear under the same category.
Integrated FAQ System ===================
B1ST adds as many frequently asked questions on a product-basis. These FAQs cab be used later for fast reply using the ingrated canned-messages system.